Here at BlackJack paving, we strive to create a smooth and seamless process from the initial request to the follow-up and review. Our team is dedicated to ensuring that you receive what you need and that the job is done right the first time. Our entire process has seven steps; each one is integral to providing exceptional customer service.
Take a look at how we walk you through the BlackJack paving experience:
The Initial Request
Because we believe in making it as easy as possible for you to get in touch with us, we provide a couple of channels of communication. Whether you want to give us a call or fill out and submit our website form, you can be sure that someone will quickly follow up with you to determine your paving needs.
A Consultation With Our Sales and Project Manager
Once we get an initial feel for your needs, the next step is to meet with one of our sales and project managers to get started. During this step, we will walk you through the remaining parts of the process, answer any questions you have about our work, and build a relationship that you can trust. We not only want to understand your paving needs, but we also want to get to know you. You might even have a quick conversation about fishing or hunting with a staff member like estimator Chris McPherson, who has 45 years of experience in the paving industry and has been with us for the last six years. <see comments>
We Provide an Estimate
Because we believe in transparency we don’t just send our field team out to you to automatically begin work. We incorporate a project management element to ensure that someone is handling the logistics and details of your paving project from start to finish. Additionally, we always strive to provide an affordable price. Therefore, our estimators will travel to your site and give you a quote. Finally, if you have any questions after the estimate, you can call us, and we promise to answer any questions promptly.
We’ll Get You Scheduled
We’re then ready to get you scheduled if you accept our project proposal. We know that you have a business to run and that time is precious. This is why we have a dedicated scheduler who will work with you to find a day and time on the calendar that works. They will ensure that our field team arrives at the site at the agreed-upon time.
Starting Project Work
This step is where we get the job done right the first time. Our team has 35 years of industry experience and will bring a skilled eye to your paving project. Each of our team members is trained above industry standards and licensed and insured.
Additionally, we can effectively deliver on project needs since we own all of our equipment. Regardless of the project and whom you’re working with, you can trust that it will be high-quality and yield professional results.
Completing the Job
Again, we have 35 years of experience successfully completing asphalt projects, and yours will be no different. Our goal is to always complete a job in a way that exceeds your expectations and meets all budget and timeline requirements.
Our entire team is hands-on for each project, so we’re confident that you’ll have a solid relationship with the whole BlackJack Paving team by the end.
Follow-Up and Review
We don’t just finish the job and leave it at that. The estimator and project manager you’re working with will come back out to the job site and personally look over everything to ensure that the job was completed as it should be. We want to know if you have any questions or concerns so we can address them and ensure that you received the service you needed.
Our goal is to build a relationship with each client we work with. A solid connection opens the door for exceptional communication, which is paramount to our work.
Whether working with someone on our field team or going over a proposal or estimate with a project manager, you’ll experience superior service.
If you have paving needs, we can get you started today; reach out to schedule a consultation with us.